The Spinner Group’s help desk is not only a first point of support contact. Help desk is also your company’s key to repairing, preventing and planning for technology problems. Your company’s existing help desk can be managed by The Spinner Group, or your company can leverage a shared help desk. With either model, your company receives always-on, vigilant support staff who are a phone call or email away -- at a cost far less than a traditional help desk. Every request gets “in-house priority,” resolved while employing workarounds to eliminate or minimize disruption. Onsite support from The Spinner Group’s technicians is available during regular business hours. When considering outsourced help desk specifically, or outsourced IT providers in general, you shouldn’t be satisfied with a help desk that is little more than a relay, or who is never more than a voice on the phone. The Spinner Group will be not just one more consultant or vendor to your company. Instead, The Spinner Group is a part of your company.